bitcastle Support
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Recent activity by bitcastle Support-
When is the swap point going to show in my account?
Swap points, also known as rollover or overnight interest, typically appear in your trading account after you hold a position overnight. These points are earned or paid depending on the interest ra...
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What is one-click trading and how do I enable it?
By enabling one-click trading, you can open positions with a single click. Closing positions, however, still need to be done manually. To enable one-click trading, just follow the steps below: 1. R...
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Is there a difference in price movement for real and demo trading accounts?
No. Since the price feed for both Real and Demo servers (on which the accounts are hosted) is the same, so is the price movement. If you have further inquiries, please don't hesitate to contac...
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How do I calculate profit or loss from trading?
Before we get started, let us look at some information which is very useful when making such calculations:• Of the two prices in a pair of quotes, the higher one is always the ask price, while the ...
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How do I calculate margin?
To manually calculate the margin for one of your forex trades in the base currency of the pair you’re Trading, you can use the formula (Lots x Contract Size/Leverage). Let’s look at an example to h...
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When I tried to change the leverage, I got the message "Please close the position"
Changing leverage while having existing positions may result in a stop-out (automatic settlement).Therefore, if you want to change the leverage, you need to manually close your current positions fi...
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Where can I see the status of my transactions?
You can check the trading status on bitcastleFX using the following steps:[PC]1. Log in to bitcastle.2. Hover your cursor over 'Order History' at the top of the screen and click on 'FX (MT5)'.3. In...
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Do you charge any Trading fees?
In MT5, there are no direct Trading fees. However, some exchanges or brokers may charge fees for specific types of trades. MT5 itself is known as a fee-free Trading platform. However, there are cos...
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What are leverage rules?
For Japanese users, the leverage varies from 1:1 to 1:1000. Users can choose the preferred leverageFor non-Japanese users, the leverage varies from 1:1 to 1:500. Users can choose the preferred leve...
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What leverage do you offer?
We offer various leverage ranges, depending on the total equity in your account. You can follow the steps below to check your leverage: 【PC】 1.After logging in to bitcastle, click "Switch to FX".2....