bitcastle Support
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Recent activity by bitcastle Support-
What are margin, margin level, and free margin?
Margin is the minimum amount of money you need to have in your Trading account to open new or maintain existing positions on the marketMargin level is calculated using the formula (Equity/Margin) x...
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What is instant execution?
An "instant execution" refers to a trading method in financial transactions where an order is immediately executed at the specified price. Specifically, when a trader places a buy order (long) or a...
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What is market execution?
Market Execution is a type of order in FX trading. With market execution orders, trades are executed immediately in the market at the best available price based on the trader's specified trade size...
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What are the differences between market and instant execution?
When Trading in fast-moving markets, the prices at which you can open positions often change by the time you place your order. The key difference between market and instant execution in such cases ...
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What can close my orders automatically?
Automatic closure of open orders can occur in the case of: 1. Stop Out:The most common cause of automatic settlement is a Stop Out. When the margin maintenance level of a trading account reaches th...
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Can I know the stop level?
The stop level of bitcastle FX is 20 pips. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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What is leverage's impact on stop out?
Within forex, a sudden stop out can be an incredibly frustrating thing to happen. However, risk management techniques can help you test various trading conditions in order to be better prepared. Le...
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What's the percentage for margin call?
The Stop Out level are applied for all accounts as below: - Margin Call: 50% If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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What's the percentage for stop out?
The Stop Out percentage is applied for all accounts as below: - Stop Out: 20% If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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Will my open positions and orders be closed if I go offline?
No, we won’t close your open positions or pending orders if you go offline. They will remain on the platform and appear the next time you log in. If you have further inquiries, please don't hesi...