bitcastle Support
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Recent activity by bitcastle Support-
Do you charge any deposit or withdrawal fees?
Deposit: bitcastle does not charge any fees for deposits.Withdraw: The withdrawal fee varies depending on the payment method. Please refer to the following details:For bank transferUp to 270,000 ye...
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Do you charge any deposit or withdrawal fees?
Deposit: bitcastle does not charge any fees for deposits.Withdraw: The withdrawal fee varies depending on the payment method. Please refer to the following details:For bank transferUp to 270,000 ye...
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Can I withdraw money if I have an open position?
Yes, you can withdraw your available balance even if you have an open position. However, please take note of the following: * At the time of your withdrawal request:- The withdrawal amount must be ...
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Can I deposit more than the amount I have requested to deposit?
To ensure that your deposit balance is accurately reflected, please submit a deposit request for the same amount as the transfer amount. If you wish to change the transfer amount, kindly submit a n...
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Which currencies can I deposit in?
bitcastle is currently supporting JPY, KRW, THB, MYR, IDRIf you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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Which payment methods can I use to make deposits and withdrawals?
Please take note of the following information:- For IDR, KRW, MYR, THB: bitcastleFX will support with International Bank Transfer- For USD: bitcastleFX will support with Sticpay (you need to have a...
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Which payment methods can I use to make deposits and withdrawals?
Please take note of the following information:- For IDR, KRW, MYR, THB: bitcastleFX will support with International Bank Transfer- For USD: bitcastleFX will support with Sticpay (you need to have a...
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How long does it take to receive money after making a withdrawal?
Withdrawal requests are carefully processed through our bitcastle system. Typically, withdrawals are completed within 1 to 3 business days before the funds reflect in your account.If you have furth...
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Can I withdraw money whenever I want?
Yes, if your account is verified, you can request a withdrawal for your available balance at any time. * Please note that withdrawal conditions may apply if you are participating in a campaign. I...
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What is the minimum I can deposit?
Minimum Deposit Amount:The minimum deposit amount is 500 yen.（Effective from October 1st at 12:00 PM JST）The minimum deposit amount is the minimum required amount to open an account and start tradi...