Here is the process of changing the password of your FX account (MT5) on bitcastleFX.
[PC web]
①Log in to bitcastleFX .
②Tap [Details] and tap [Change MT5 Password]
③Enter the desired new password in the "New Password" field.
④Enter the same password again in the "Confirm New Password" field.
※ The password must meet the following conditions:
• It should include uppercase letters, lowercase letters, numbers, and the following symbols: !""""""""#$%&'()*+,-./:;>=<?@[]^_`{|}~
• It should be between 8 and 50 characters.
• It must include both uppercase and lowercase letters.
• It must include at least one digit and one symbol.
⑤Tap [Change] and check your email inbox, a verification code will be sent to the entered email address
⑥Return to bitcastleFX, enter the 6-digit verification code in the "Email Verification Code" field, and tap [Verify]
※ Note: The verification code is valid for 5 minutes. If it expires, tap "Resend" to resend the verification code.
Congratulations! Your password has been changed.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.