At bitcastleFX, we may occasionally request additional documents during the withdrawal process to ensure everything is handled safely and smoothly.
If this is the case, our support team will contact you via your registered email address. Please check the details in the message and reply with the required documents.
📄 Document You May Be Asked to Provide: Proof of Address
Please submit one of the following documents issued within the past 3 months:
・Certificate of residence
・Utility bill (electricity, gas, water, etc.)
・Bank or credit card statement
・Any other official document issued by a public authority
If you have any questions, feel free to reach out to our support team. We’re here to help.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.