If you are seeing zero balance on your account in the trading platform, we request you to check your order history from the History tab. Orders may be automatically closed by stop-out in case of your account making losses. The balance displayed in the FX(MT5) Wallet is updated frequently but if you are checking in between updates, the wallet may display the past balance figures.
For example, you may have a few orders that are making losses, leading to the account balance being completely exhausted, resulting in a stop out. In such a situation, the trading account balance in the trading platform will show 0, but the wallet (if not yet updated) may show your past balance.
If you have made the above checks but are unable to spot the reason for this mismatch, please contact our Customer Support Team with your trading account number. We will help you identify and resolve the problem.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.