Having your deposit or withdrawal rejected can be bothersome. Here are a few reasons why your deposit or withdrawal may be rejected:
Rejected Deposit
Your deposit may be rejected due to one of the following reasons:
① Your account may not be fully verified. Ensure that your bitcastle account is fully verified before proceeding to deposit.
② The amount you intend to deposit is not within the minimum and maximum deposit limits.
③ The payment method you used is not supported in your country. Payment methods are also dependent on the country of residence registered to your Personal Area. Try using another payment method.
Rejected Withdrawal
Here are some possible reasons why your withdrawal transaction may be rejected.
① The transaction is made from/to an account that isn’t in the account holder’s name.
② There are insufficient funds to withdraw.
③ If you have trouble making a withdrawal, kindly refer the article "How do I make a withdrawal?
Be sure to understand all the payment and withdrawal criteria when making a withdrawal.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
Why was my deposit/withdrawal rejected?
