If you encounter the error message 'No connection' in the MT5 trading terminal, there could be several possible causes:
● Unstable Internet Connection:
If your internet connection is unstable, try the following steps:
- Perform a speed test to check the speed and stability of your internet connection.
- Verify if you can connect to other online services. If not, check your internet cable.
- Power off your modem or router, wait for at least 5 seconds, and then power it on again to reset the connection.
- Click on the area displaying 'No connection' in the trading terminal. It will show the server list and login options. Rescan the servers, reload the server list, and check the ping (response time in milliseconds) to the servers.- (Ping indicates the time it takes to communicate with the server).
If any of the above steps indicate an unstable internet connection, please work on improving your connection as the 'No connection' error may persist.
● VPN Service:
Using a VPN service can potentially cause issues with response time and connectivity in the trading terminal. If you are using a VPN service, temporarily disconnect it and restart the trading terminal to see if the issue resolves.
● Firewall and Antivirus Software:
If you have a firewall enabled, it may block the internet traffic of the trading terminal and cause conflicts. Try one of the following:
- Specify the trading terminal as an exception in your firewall and antivirus software.
- Temporarily disable the firewall and antivirus software and then log in again to check if the problem is resolved.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.